Personal profile
Research Interests
Marketing Channels/Supply Chain Management, Customer Service & Relationship Management, Entry Strategies of Small to Mid-Sized Enterprises in International Business, Marketing Education, Curriculum Internationalization.
Teaching Experience
International Business, Marketing Management and Strategy, Customer Service & Relationship Management, Marketing Channels/Supply Chain Management, Marketing Research
Education/Academic qualification
Master, International Management, Arizona State University
Master, Business Administration, Arizona State University
PhD, Marketing, Arizona State University
Bachelor, Economics, Shahid Beheshti University
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Receiving, Recording, and Responding to Customer Complaints: The Effects of Formalizing Customer Complaint Handling Policies in Retail Firms
Shooshtari, N. H., Stan, S. & Clouse, S. F., Jul 3 2018, In: Services Marketing Quarterly. 39, 3, p. 225-239 15 p.Research output: Contribution to journal › Article › peer-review
10 Scopus citations -
Curriculum Internationalization at AACSB Schools: Immersive Experiences, Student Placement, and Assessment
Shooshtari, N. H. & Manuel, T. A., Apr 2014, In: Journal of Teaching in International Business. 25, 2, p. 134-156 23 p.Research output: Contribution to journal › Article › peer-review
12 Scopus citations -
Reducing ethnocentrism in international business students with an online multicultural supplement
Fluck, U., Clouse, S. F. & Shooshtari, N. H., 2007, In: Journal of Teaching in International Business. 18, 2-3, p. 133-151 19 p.Research output: Contribution to journal › Article › peer-review
11 Scopus citations -
On Toyota's misstep in advertising its Land Cruiser SUV in Beijing: A distortion of consumers' sociolinguistic system
Li, F. & Shooshtari, N. H., Oct 11 2006, In: Journal of International Consumer Marketing. 18, 4, p. 61-78 18 p.Research output: Contribution to journal › Review article › peer-review
11 Scopus citations -
Brand Naming in China: Sociolinguistic Implications
li, F. & Shooshtari, N. H., Nov 19 2003, In: Multinational Business Review. 11, 3, p. 3-22 20 p.Research output: Contribution to journal › Review article › peer-review
24 Scopus citations