A prospective assessment of the Medicaid Web portal for admission medication reconciliation at a community hospital in Montana

Lauren K. Parks, Ian R. McGrane, Jayme L. Hartzell

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


Purpose: Medication reconciliation (MR) is a complicated and tedious process but is crucial to prevent errors when ordering patients' discharge medications during a hospital admission. Our institution currently uses a variety of methods to gather a patient's medication history, including review of the medical records and electronic pharmaceutical claims data (EPCD) from a commercial health information exchange organization, as well as a patient or caregiver interview. Occasionally, more information is needed to obtain the most accurate history. To augment current methods, EPCD can also be accessed for patients with Medicaid insurance using a state Medicaid Web portal. We aimed to evaluate the utility of the Medicaid Web portal for reducing medication errors during the MR process at hospital admission. Summary: A single-center, prospective, quality improvement initiative was conducted to evaluate 100 patient medication lists for all nonobstetric Medicaid patients admitted to our institution to identify discrepancies in medication lists when the state Medicaid Web portal was used in addition to standard MR methods. We found that, when EPCD from commercial organizations were available, they matched the patient's current medication list 64% of the time. One in 4 patients had at least 1 discrepancy on their verified medication list that was identified using the Medicaid Web portal. The discrepancies identified were addressed and corrected in real time to improve patient care. Conclusion: EPCD from the state Medicaid Web portal could supplement the use of current methods to obtain a more accurate medication history and reduce the number of erroneously ordered discharge medications during hospital admission.

Original languageEnglish
Pages (from-to)S71-S75
JournalAmerican Journal of Health-System Pharmacy
StatePublished - Sep 1 2021


  • Medicaid
  • electronic health records
  • medication errors
  • medication reconciliation
  • pharmacy
  • technology


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