Access services management measures revisited: From triage to marketing to disarticulation

Research output: Contribution to journalArticlepeer-review

Abstract

Access Services at The University of Montana, Mansfield Library has changed and evolved over the last 20 years. Interlibrary Loan and Reserve Material services experienced explosive growth followed by recent continuous declines. Circulation of library materials also generally declined. The previous necessity for and advantage of managing Access Services units together may now be outweighed by new user needs and organizational opportunities. The following new strategic alignment is proposed: combining Circulation, Stack Management, and Copy Services with Reference in an Information Center (and eventually a Student Learning Commons); integrating Interlibrary Loan with Acquisitions; and affiliating Course Reserve Materials with Instruction and Distance Education.

Original languageEnglish
Pages (from-to)84-96
Number of pages13
JournalJournal of Access Services
Volume7
Issue number2
DOIs
StatePublished - Apr 2010

Keywords

  • Access services
  • Circulation
  • Copy services
  • Interlibrary loan
  • Mansfield Library
  • Reserve course materials
  • Stack management
  • Statistics
  • The University of Montana
  • Triage

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