Assessing DSS effectiveness using evaluation research methods

Gerald E. Evans, James R. Riha

Research output: Contribution to journalArticlepeer-review

17 Scopus citations


One of the crucial issues in MIS/DSS technology is in guaranteeing their effectiveness and efficiency both, for present and future implementation. This paper describes a thoroughly researched and qualitatively rigorous methodology (known as Evaluation Research), which can be used to develop guidance for MIS personnel involved in the evaluation of DSS. Our objective is to describe a way to provide a more rigorous scientific approach for the evaluation of MIS/DSS projects. This approach is based on assessing the realistic (objective) value of information as opposed to current approaches that are based on the perceived (subjective) value of information. To facilitate understanding of Evaluation Research and its application to MIS/DSS, a case study involving a DSS for Hazardous Waste Management is used throughout this paper.

Original languageEnglish
Pages (from-to)197-206
Number of pages10
JournalInformation and Management
Issue number4
StatePublished - Apr 1989


  • Decision support systems
  • Evaluation research
  • Hazardous waste management
  • Management information systems
  • Quasi experimental methods
  • Systems evaluation


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