Engaging Students: An Experiential Approach to the Quality Management Class

Belva J. Cooley, Shawn F. Clouse

Research output: Contribution to conferencePaperpeer-review


This paper describes an experiential approach to teaching the quality management class. Since most of the students enrolled in the class were information systems majors, the challenge was to find an organization to study that would be of interest to them. The business school help desk offered sufficient complexity and data was available for analysis. A variety of learning methodologies were used in the class to increase the level of student engagement.

Original languageEnglish
Number of pages6
StatePublished - 2002
EventDecision Sciences Institute 2002 Proceedings - San Diego, CA, United States
Duration: Nov 23 2002Nov 26 2002


ConferenceDecision Sciences Institute 2002 Proceedings
Country/TerritoryUnited States
CitySan Diego, CA


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