Identification of driving forces in service innovations: Mobile telecommunication industry

Mi Ri Kim, Jason Triche

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Innovations in services continue to be a vital topic. Compared to product innovation, service innovation has received less attention in the literature. Studying service innovation is as important as ever especially since the world economy is shifting from a manufacturing economy to a service economy. Analytical and detailed discussion about service innovations is only beginning. This study aims to contribute to service innovation field through a theoretical formulation of a research framework supplemented with findings from a qualitative approach. By studying the mobile telecommunication industry, we found that organizations may pursue a complex of service innovations that may target different type of outcomes. Our findings provide new insights that suggest the basis for new discourse on IS for service innovations.

Original languageEnglish
Title of host publication19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World
Subtitle of host publicationAnything, Anywhere, Anytime
Pages1865-1873
Number of pages9
StatePublished - 2013
Event19th Americas Conference on Information Systems, AMCIS 2013 - Chicago, IL, United States
Duration: Aug 15 2013Aug 17 2013

Publication series

Name19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime
Volume3

Conference

Conference19th Americas Conference on Information Systems, AMCIS 2013
Country/TerritoryUnited States
CityChicago, IL
Period08/15/1308/17/13

Keywords

  • Content analysis
  • External driving forces
  • Internal driving forces
  • Service innovations

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