Identification of driving forces in service innovations: Mobile telecommunication industry

Mi Ri Kim; Jason Triche

Identification of driving forces in service innovations: Mobile telecommunication industry

Mi Ri Kim
, Jason Triche

Management Information Systems

Sogang University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

2 Scopus citations

Abstract

Innovations in services continue to be a vital topic. Compared to product innovation, service innovation has received less attention in the literature. Studying service innovation is as important as ever especially since the world economy is shifting from a manufacturing economy to a service economy. Analytical and detailed discussion about service innovations is only beginning. This study aims to contribute to service innovation field through a theoretical formulation of a research framework supplemented with findings from a qualitative approach. By studying the mobile telecommunication industry, we found that organizations may pursue a complex of service innovations that may target different type of outcomes. Our findings provide new insights that suggest the basis for new discourse on IS for service innovations.

Original language	English
Title of host publication	19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World
Subtitle of host publication	Anything, Anywhere, Anytime
Pages	1865-1873
Number of pages	9
State	Published - 2013
Event	19th Americas Conference on Information Systems, AMCIS 2013 - Chicago, IL, United States Duration: Aug 15 2013 → Aug 17 2013

Publication series

Name	19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime
Volume	3

Conference

Conference	19th Americas Conference on Information Systems, AMCIS 2013
Country/Territory	United States
City	Chicago, IL
Period	08/15/13 → 08/17/13

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Content analysis
External driving forces
Internal driving forces
Service innovations

Cite this

Kim, M. R., & Triche, J. (2013). Identification of driving forces in service innovations: Mobile telecommunication industry. In 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime (pp. 1865-1873). (19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime; Vol. 3).

Kim, Mi Ri ; Triche, Jason. / Identification of driving forces in service innovations : Mobile telecommunication industry. 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. 2013. pp. 1865-1873 (19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime).

@inproceedings{e39a61505e1b469f820c8e737c18b373,

title = "Identification of driving forces in service innovations: Mobile telecommunication industry",

abstract = "Innovations in services continue to be a vital topic. Compared to product innovation, service innovation has received less attention in the literature. Studying service innovation is as important as ever especially since the world economy is shifting from a manufacturing economy to a service economy. Analytical and detailed discussion about service innovations is only beginning. This study aims to contribute to service innovation field through a theoretical formulation of a research framework supplemented with findings from a qualitative approach. By studying the mobile telecommunication industry, we found that organizations may pursue a complex of service innovations that may target different type of outcomes. Our findings provide new insights that suggest the basis for new discourse on IS for service innovations.",

keywords = "Content analysis, External driving forces, Internal driving forces, Service innovations",

author = "Kim, \{Mi Ri\} and Jason Triche",

year = "2013",

language = "English",

isbn = "9781629933948",

series = "19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime",

pages = "1865--1873",

booktitle = "19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World",

note = "19th Americas Conference on Information Systems, AMCIS 2013 ; Conference date: 15-08-2013 Through 17-08-2013",

}

Kim, MR & Triche, J 2013, Identification of driving forces in service innovations: Mobile telecommunication industry. in 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime, vol. 3, pp. 1865-1873, 19th Americas Conference on Information Systems, AMCIS 2013, Chicago, IL, United States, 08/15/13.

Identification of driving forces in service innovations: Mobile telecommunication industry. / Kim, Mi Ri; Triche, Jason.
19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime. 2013. p. 1865-1873 (19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime; Vol. 3).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Identification of driving forces in service innovations

T2 - 19th Americas Conference on Information Systems, AMCIS 2013

AU - Kim, Mi Ri

AU - Triche, Jason

PY - 2013

Y1 - 2013

N2 - Innovations in services continue to be a vital topic. Compared to product innovation, service innovation has received less attention in the literature. Studying service innovation is as important as ever especially since the world economy is shifting from a manufacturing economy to a service economy. Analytical and detailed discussion about service innovations is only beginning. This study aims to contribute to service innovation field through a theoretical formulation of a research framework supplemented with findings from a qualitative approach. By studying the mobile telecommunication industry, we found that organizations may pursue a complex of service innovations that may target different type of outcomes. Our findings provide new insights that suggest the basis for new discourse on IS for service innovations.

AB - Innovations in services continue to be a vital topic. Compared to product innovation, service innovation has received less attention in the literature. Studying service innovation is as important as ever especially since the world economy is shifting from a manufacturing economy to a service economy. Analytical and detailed discussion about service innovations is only beginning. This study aims to contribute to service innovation field through a theoretical formulation of a research framework supplemented with findings from a qualitative approach. By studying the mobile telecommunication industry, we found that organizations may pursue a complex of service innovations that may target different type of outcomes. Our findings provide new insights that suggest the basis for new discourse on IS for service innovations.

KW - Content analysis

KW - External driving forces

KW - Internal driving forces

KW - Service innovations

UR - https://www.scopus.com/pages/publications/84893316643

M3 - Conference contribution

AN - SCOPUS:84893316643

SN - 9781629933948

T3 - 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime

SP - 1865

EP - 1873

BT - 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World

Y2 - 15 August 2013 through 17 August 2013

ER -

Identification of driving forces in service innovations: Mobile telecommunication industry

Abstract

Publication series

Conference

UN SDGs

Keywords

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Cite this