Managing the downside effect of a productivity orientation

J Ye; J King

doi:10.1108/JSM-10-2014-0351

Managing the downside effect of a productivity orientation

J Ye
, J King

Management and Marketing

Research output: Contribution to journal › Article › peer-review

8 Scopus citations

Original language	American English
Pages (from-to)	238-254
Number of pages	17
Journal	Journal of Services Marketing
Volume	30
Issue number	2
DOIs	https://doi.org/10.1108/JSM-10-2014-0351
State	Published - 2016

Keywords

Organizational change
Productivity orientation
Productivity performance
Service quality
Trust

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10.1108/JSM-10-2014-0351

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KW - Trust

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Managing the downside effect of a productivity orientation

Keywords

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