Overcoming Information Communication Technology Problems in a Post-Acquisition Organization

The purpose of this paper has been to outline important, but predictable problems associated with appropriate and effective technology-based and face-to-face communication in a post-acquisition organization. Four problems were noted, revolving around commitment, organizational culture, trust, and the symbolic impact of timing. A case study was presented that demonstrated how these challenges can undermine an acquisition, and four recommendations were offered to help guide post-acquisition communication strategies. That ICT and face-to-face communication challenges arise in a PAO is certainly not surprising. What is surprising and disheartening is the willingness of acquisition facilitators to take communication for granted. Given the risks and costs involved with making a corporate acquisition in the first place, a cavalier attitude about communication is both unhealthy and unwise.