Psychological Contract Violations on Information Disclosure: A Study of Institutional Arrangements in Social Media Platforms

Bryan Iwata Hammer; Forough Nasirpouri Shadbad

doi:10.17705/1CAIS.05111

Psychological Contract Violations on Information Disclosure: A Study of Institutional Arrangements in Social Media Platforms

Bryan Iwata Hammer
, Forough Nasirpouri Shadbad

Management Information Systems

Oregon State University

Research output: Contribution to journal › Article › peer-review

3 Scopus citations

Abstract

Previous research investigating information disclosure with online merchants has extended social contract theory using psychological contracts to explain the nature of the relationship between the consumer and merchant. This research extends the role of psychological contracts to social media platforms (SMP) by investigating how institutional psychological contract violations (PCV) influence trust in the SMP through institutional arrangements. Using a sample from MTurk, we presented two hypothetical scenarios manipulating the degree of PCV. Our findings suggest institutional PCVs act differently on institutional arrangements. Institutional PCVs impact attitudes toward institutional arrangements and trust in the SMP.

Original language	English
Article number	30
Pages (from-to)	234-255
Number of pages	22
Journal	Communications of the Association for Information Systems
Volume	51
DOIs	https://doi.org/10.17705/1CAIS.05111
State	Published - 2022

Keywords

Privacy
Psychological Contract Violation
Social Contract
Social Media
Trust

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10.17705/1CAIS.05111

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title = "Psychological Contract Violations on Information Disclosure: A Study of Institutional Arrangements in Social Media Platforms",

abstract = "Previous research investigating information disclosure with online merchants has extended social contract theory using psychological contracts to explain the nature of the relationship between the consumer and merchant. This research extends the role of psychological contracts to social media platforms (SMP) by investigating how institutional psychological contract violations (PCV) influence trust in the SMP through institutional arrangements. Using a sample from MTurk, we presented two hypothetical scenarios manipulating the degree of PCV. Our findings suggest institutional PCVs act differently on institutional arrangements. Institutional PCVs impact attitudes toward institutional arrangements and trust in the SMP.",

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KW - Social Contract

KW - Social Media

KW - Trust

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ER -

Psychological Contract Violations on Information Disclosure: A Study of Institutional Arrangements in Social Media Platforms

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Keywords

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