TY - JOUR
T1 - The impact of telework on the satisfaction of U.S. federal workers
AU - Lewis, Gregory B.
AU - Pizarro-Bore, Ximena
AU - Emidy, M. Blake
N1 - Publisher Copyright:
© 2023 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2023
Y1 - 2023
N2 - Evidence has been somewhat mixed on how telework affects job satisfaction, career advancement, and relationships with supervisors. Larger samples and better measures of telework and control variables, however, suggest that frequent telework increased satisfaction with jobs, advancement opportunities, fair treatment, supervisors, and co-workers in both the 2012–2015 and the 2020 Federal Employee Viewpoint Surveys. A quasi-experimental analysis shows that switching to frequent telework during the pandemic decreased turnover intentions. Employees now understand the benefits of teleworking. Supervisors must learn to communicate and monitor performance online in this new reality or face increased resistance and turnover.
AB - Evidence has been somewhat mixed on how telework affects job satisfaction, career advancement, and relationships with supervisors. Larger samples and better measures of telework and control variables, however, suggest that frequent telework increased satisfaction with jobs, advancement opportunities, fair treatment, supervisors, and co-workers in both the 2012–2015 and the 2020 Federal Employee Viewpoint Surveys. A quasi-experimental analysis shows that switching to frequent telework during the pandemic decreased turnover intentions. Employees now understand the benefits of teleworking. Supervisors must learn to communicate and monitor performance online in this new reality or face increased resistance and turnover.
KW - Telework
KW - federal government
KW - job satisfaction
KW - turnover
UR - http://www.scopus.com/inward/record.url?scp=85152440714&partnerID=8YFLogxK
UR - https://www.mendeley.com/catalogue/16197eb8-5d94-32ed-a9f9-62eedfd31dc7/
U2 - 10.1080/14719037.2023.2200386
DO - 10.1080/14719037.2023.2200386
M3 - Article
AN - SCOPUS:85152440714
SN - 1471-9037
JO - Public Management Review
JF - Public Management Review
ER -