TY - GEN
T1 - Using multiple-case studies to investigate relationships among knowledge management systems, business process and business performance
T2 - 18th Americas Conference on Information Systems 2012, AMCIS 2012
AU - Triche, Jason
AU - Cao, Qing
AU - Thompson, Mark A.
PY - 2012
Y1 - 2012
N2 - In the face of heighted competition, organizations need to continuously improve their competitive advantage. Both knowledge management (KM) and knowledge management systems (KMS) play a pivotal role in helping organizations to stay competitive. There is much research in KMS, however very little is known about how they affect individual and organizational performance. Drawing on task-technology fit theory (Goodhue and Thompson, 1995), this study explores the fit or alignment between business process (task) and KMS (technology) and its impact on KMS utilization based on multiple case studies. Subsequently, the impacts of both the task-technology fit and KMS utilization on individual and business performance are investigated. This paper contributes to the KM literature in several ways. First, it applies task-technology fit theory to an important context, that of KM. Second, it characterizes task as business processes which have the potential to help explain KMS success on business performance. Third, the paper explores the positive impact of task-technology fit on KMS utilization and business performance. Fourth, the study provides insight into the future development of KMS which are better aligned with managerial purposes.
AB - In the face of heighted competition, organizations need to continuously improve their competitive advantage. Both knowledge management (KM) and knowledge management systems (KMS) play a pivotal role in helping organizations to stay competitive. There is much research in KMS, however very little is known about how they affect individual and organizational performance. Drawing on task-technology fit theory (Goodhue and Thompson, 1995), this study explores the fit or alignment between business process (task) and KMS (technology) and its impact on KMS utilization based on multiple case studies. Subsequently, the impacts of both the task-technology fit and KMS utilization on individual and business performance are investigated. This paper contributes to the KM literature in several ways. First, it applies task-technology fit theory to an important context, that of KM. Second, it characterizes task as business processes which have the potential to help explain KMS success on business performance. Third, the paper explores the positive impact of task-technology fit on KMS utilization and business performance. Fourth, the study provides insight into the future development of KMS which are better aligned with managerial purposes.
KW - Business performance
KW - Business process
KW - Knowledge management
KW - Knowledge management systems
KW - Task-technology fit
UR - http://www.scopus.com/inward/record.url?scp=84877896061&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84877896061
SN - 9781622768271
T3 - 18th Americas Conference on Information Systems 2012, AMCIS 2012
SP - 1265
EP - 1272
BT - 18th Americas Conference on Information Systems 2012, AMCIS 2012
Y2 - 9 August 2012 through 12 August 2012
ER -