Volunteers, Civil Servants, and Street-Level Bureaucrats: What Motivates Poll Workers to Serve on the Front-Lines of Elections?

As election officials have come under increased scrutiny in the wake of the 2020 presidential election, research considering poll workers’ motivations offers a window into the human dimension of election administration. As public employees that work infrequently, poll workers perform their roles as government agents a few times a year (at most) for long hours and very low pay. Drawing upon original survey data collected from more than 1,000 poll workers in four Arizona counties between April and May, 2019, this study utilizes public service motivation (PSM) as a theoretical framework to explore whether and to what extent election workers express PSM. Ultimately, concepts of civic duty, social engagement, compensation, and social desirability are uncovered as factors motivating front-line election workers. The findings offer actionable insight on how workers can be better recruited to implement U.S. elections.